Anthony was great to work with! He was very knowledgeable and very helpful. He knew everything about the car to explain to my daughter. He made the process easy and pain-free. I would go back to Anthony for anything thank you!

2nd purchase in two years and always felt appreciated and great deals and no pressure.

Very professional and really nice employees here, I came in without making an appointment and they took care of my vehicle immediately. They gave me a courtesy ride home and back to the dealership to pickup my vehicle. I was extremely satisfied.

We drive 2 hours to come check out a Kia telluride and we don’t regret it one bit. Mo was our sales person and he was like family from the moment we met him. We showed up before they even opened for the day and he come outside and greeted us with a big smile and friendly attitude. Safe to say I bought a new Kia today. Thank you so much! Mo was great very informative and helped answer all my questions with out being pushy. 10/10 highly recommended coming in and talking with the team If you are looking for a new or used car!

I was there for an emissions recall. The technician took me in right away, did their thing, and I was in and out in about an hour. The KIA team is always friendly, Informative and personable. 👍👍

We had an excellent experience at Thomas Kia of Highland from start to finish. Mike was calm, patient, and extremely knowledgeable, never pushy, just focused on making sure everything was clear and comfortable. The entire process was smooth, efficient, and very transparent. Despite brutal weather, the car we wanted was pulled inside and ready to go. We were able to test drive right away, and the vehicle was fully detailed and filled up with no questions asked. The financing team was excellent as well, quick, straightforward, and easy to work with, making the final steps painless. What really stood out was how respectful everyone was of our time. Mike coordinated everything between management and financing, handled the conversations on our behalf, and kept the process moving without unnecessary back-and-forth. It felt organized, calm, and professional throughout. We did our homework and knew exactly what we wanted going in, and Thomas Kia of Highland delivered where it matters most honesty, efficiency, and a great overall experience. Highly recommend.

Top Tier Service! Brought my 2022 Telluride in for transmission issues. New transmission covered under warranty, rental provided completed 3 days before promised completion. I am in the auto industry and service like this very hard to come by. I will return!

HAD A AMAZING EXPERIENCE WITH PAGE AND ANTHONY!!!!! I WOULD REFER ANYONE TO SHOP FOR A CAR THERE!! AND ENJOY THE SNACKS! POSITIVE VIBES AND MORE?????

Dropped my car off for routine maintenance on a very busy day at the dealership. I wasn?t expecting to get back until later in the day. Pleasantly surprised to hear that they serviced very quickly. Always satisfied taking my vehicles to Thomas Kia.

Chilling while I wait for my oil change. They always get me right and was my car 🚗

My service advisor, Melanie, was very welcoming. She addressed all of the concerns I had about my vehicle. I was getting routine maintenance done but also wanted them to look at another thing. I couldn’t pull the coupon up on my phone so she added it for me. She arranged a shuttle for me so I could still get some things done at the house while my car was being serviced. The service dept is very welcoming, friendly, attentive to your needs, and eager to please! I definitely recommend coming to Thomas Kia in Highland for all your service needs.

Everyone was so nice, very knowledgeable and helpful. This location was very neat and clean.

I had a Kia Konnect issue and it’s was Isaac first week. I was annoyed that my new car had an issue but he and the gentleman had to the left of him where so nice. I entrusted in them and they got the problem solved. Everytime I had to go back for them to diagnose it they were all so nice. Thank you Kia service department.

Janelle was awesome! She went above and beyond to help with everything we needed. i would definitely recommend to anyone i know. and i love the car!

Jake was very helpful, he answered all my questions. He was polite and professional .

Great service and amenities professional staff very clean facility with short wait times on servicing your vehicle.

Great place!! Got me in earlier than my scheduled time. The service was attentive and workers were friendly

My experience with kia was great. Everybody was nice and professional. My car was service in timely matter I will come back again. I also I will send some friends.

Angie is an amazing salesperson. She keeps everything simple and smooth. Paige was a pleasure to work with in financing.

(Translated by Google) undefined (Original)

(Translated by Google) undefined (Original)

This is the third time I have purchased a vehicle here and all three time Mike M was excellent with putting me in what I needed. He goes beyond what is required of him and for that I am grateful. Thanks Mike!

Worth the drive from Porter County to get what we wanted at the price we wanted without all the run around we got at other dealerships in our area.

Amazing experience!! Jim went above and beyond, would highly recommend. The service needed was tended to accordingly and in a quick manner. This is the best Kia service center that I?ve been too, hands down.

As far as car dealerships go, this how it's supposed to be!! Conscious and efficient staff!! They even drove us to STARBUCKS!!!

Pleasant patient knowledgeable kept me inform of each step during repair gave me helpful upkeep care inquired if I was ready to upgrade and satisfaction of current vehicle

Just bought a brand new 2025 Kia Seltos thanks to Angie! This has been such a blessing to my husband and I. Angie worked so hard to make sure we found a new vehicle at a rate we could afford. Her superb customer service, kindness, and knowledge of finance was instrumental in our purchase. Jose made signing all the paperwork a breeze as well. Thankyou so much Kia! Shop here! and ask for Angie😊

All of the staff were friendly kind and courteous..very punctual about the work. Also they make it comfortable while waiting. But the wwiting room had a cold breeze.

I recently bought a car from Thomas Kia, and I have to give a huge shoutout to Anthony. From start to finish, he was incredibly helpful, patient, and really listened to what I needed. He didn’t rush me, didn’t push anything on me, and made sure I understood every step of the process. Anthony took the time to answer all my questions and helped me find a car that truly fit my situation. It’s rare to find a salesperson who genuinely cares, but that’s exactly the experience I had with him. If you’re thinking about getting a car, go see Anthony at Thomas Kia — you’ll be in good hands.

In one week I bought out my lease from my car and got my wife a new car. Nathan took care of me both times. All of my family comes here. I would recommend Nathan and this dealership to everybody !

Professional staff, clean facility. Very friendly. Answered all my questions and concerns I would definitely refer family and friends to purchase from your location. Definitely worth the drive from Chicago Ridge ,IL. Mohamed took his time to show me several vehicles He was very patient, answered all my questions and concerns. The financial department(i forget her name) was Amazing also. I would definitely recommend this facility.

Our first service to KIA. It was a great experience Jacob is very professional and helpful. Definitely, I?ll recommend this dealers to my friends and family. Thank you!

The staff has been very friendly and courteous l. But I'm very disappointed that I spent 6 hours at the dealership and was told everything checked out and by the time I got home, I had a brake light that was out

I go here because it's better than going in Illinois.

Arrived at my scheduled time for an oil change. They told me it would be an hour. I walked out 2 hours later. 2 hours for an oil change, do better

I normally LOVE Thomas Kia of Highland but this time i had to bring my girls car in cuz of the screen at least 3 times the last time it had to be towed to the dealership because she couldnt start it. Only had this brand new car for around 6 months so it was under warranty but they couldnt help with a loaner or anything she had to figure out a way to get around because the car she bought from this dealer wasnt working. Their communication is GARBAGE we keep having to call some days we get a response quickly, picked up phone call, or even a call back but most day we have to call MULTIPLE times or hope for a call back which mostly doesnt happen. She is borrowing a car now that barely works dont know when her car will be fixed still cant seem to get a loaner and noone will answer the phone. Im going to be honest with this experience alone i would give it 1 star just because they explained that they are a business and wont go out their way to help instead of just lying or coming up with some BS all other experiences with buying cars and getting oil changes are pretty smooth which is why i gave them a 3 star BUT at this point we are going to trade in this car asap and never come back

I’ve gotten my oil changes from my car here since I bought my car. Every time I get an oil change, my check engine light comes on immediately after it’s so consistent and annoying. I’m never returning to this location.

Rarely do I write reviews and would have let the matter go BUT since the dealership sent me a survey I felt it my duty to share my honest review. I would give the service center at this dealership no stars. I brought my vehicle in for service 12/25. I shared my concerns on what I thought was the issue as well as other repairs I would like to have a quote on. After receiving the results of the diagnostic test as well as a quote I elected to have the most pressing issue addressed. Because the vehicle is a back up car it sat for weeks until a recent road trip. Upon return of the trip I noted the same issue was still a concern and appeared to not be addressed properly. I returned the vehicle less about a month later and was told "if the present issue is something we missed the last visit we can take care of it BUT you will have to pay for it". While I understand that I must pay for all parts, services, etc. I felt insulted at this comment. When I pressed the CSR about why the issue not fully addressed the first visit he provided a long winded non answer. He spoke as if my concerns/questions were not valid while at the same time acknowledging the validity of those same concerns/questions. My primary goal is/was to get the vehicle repaired and returned to me in a timely manner. To add insult to injury as soon as the vehicle was picked up I noted a new unusual sound as well as another issue. I have since made an appointment with another service center to have the vehicle inspected and repaired. I will never recommend this service center.

My fiancée and I are extremely frustrated with our experience with Thomas Kia’s service department. For months, she has repeatedly tried to schedule a service appointment and have a mirror upgrade installed, with little to no response. Calls are not returned, and when she does get through, she is often placed on hold for long periods after being told someone will be right back only to be left waiting while staff attends lengthy meetings. When my fiancée raised concerns about the department’s unprofessional conduct and asked how these issues would be addressed, she was given vague, noncommittal responses with no indication of accountability or escalation to management or ownership. As a result, we have no confidence that this situation with their service division will improve. If anything, it leaves us expecting the same lack of responsiveness and follow-through the next time we try to schedule service.

Beyond frustrated with our experience at Kia Highland. We brought my car in to get fixed for a bad sensor. After fixing this problem the car was returned to us smelling like gas. It took THREE additional visits for them to determine the cause of the gas and know how to proceed in fixing this new problem. They have had my car for over a week now and the pick up time they created continues to get pushed back!! Let's not even talk about the initial cost estimate that they claimed the sensor was going to be. We were charged over three times the estimate.

Horrible! Over almost 3 hours for an oil change. What’s the point of scheduling an appointment if you’re going to have a 3 hour oil change. That’s embarrassing.

Don’t fall for their lifetime warranty. They make it impossible for you to actually use it.